This information is important, please read it carefully. It is the responsibility of the participant / traveller to read and agree to these Terms and Conditions before booking, signing up or making any payment for a tour / program. Parents/Guardians should sign on behalf of their minors. Your consent and signature therein signifies your agreement with our following Terms and Conditions:
- All or any information given in these Terms and Conditions is based on the circumstances at the time of publication. ‘Kaivalya Ventures’ reserves the right to change any or all information before or after booking the tour/program.
- It is deemed that you are signing and consenting, in acceptance, on your own will and without any kind of influence or coercion, after reading and understanding fully, the terms and conditions here on our WEBSITE and the CONSENT.
- There are some tour specific terms and conditions, and will be informed to guests at the time of booking, please note.
- A Booking with 50% Advance of Total Tour Cost has to be paid and remaining 50% before 30 days in advance of Scheduled Date of Tour. If the Booking is made in less than 30 Days before Scheduled Date, the entire amount of tour cost must be paid for Booking. In other programs full payment has to be made well in advance of Scheduled Date.
- Payments can be made by Online Transfers or Cheque and payable at Mumbai in the name of “KAIVALYA VENTURES” (Click here for bank details).
- We reserve the right to alter, amend, postpone or cancel any of the declared Tour/Program whenever, without assigning any reason whatsoever.
- Tour / program or any part thereof, if cannot be conducted due to Force Majeure or Vis Majeure, or Beyond Our Control, WE will not be liable / responsible for it, for any reason whatsoever.
- Tour organizers/manager/attendant has all the rights to make changes/modify itinerary or the tour program, in unavoidable / convenient situations.
- Passengers must carry their original legal photo identity proof all the time and for air/rail travel.
- Seating arrangement in the vehicles will always be on rotation basis. Front two seats will be for tour attendant and guide.
- Accommodation is ‘mostly’ on ‘Twin Sharing’ basis. Extra Bed is provided as mattress with bed sheet, blanket and pillow.
- Smoking, usage of tobacco products or consuming alcohol is strictly forbidden while camping/travelling.
- We reserve the right not to accept or retain any person as a tour/program participant, whose physical/mental condition or general deportment impedes the operation of the tour/program, or affects the enjoyment, welfare or rights of other participants, or for any other reason. If a person is required to leave a tour, it will be considered as an unused portion and non-refundable, and they will be responsible for all their expenses to return home including any re-booking fees by airlines and/or suppliers.
- We reserve the right to use Photographs / Audio / Video Clips of our guests on tour/program, or those given by them to us, to be used in any media (whether now existing or in the future invented) for bonafide promotional or marketing purposes, including without limitation promotional materials of any type such as brochures, slides, video shows or the internet, for and by Kaivalya Ventures, without any royalty and without taking prior permission of the concerned guests, with due respect to sentiments of the guests. Also, feedback in any form, supplied to us may also be used for promotional purposes as detailed above.
- WE are not liable / responsible for any reason whatsoever, for any guest’s injury, sickness, accident, death, loss, damage, discomfort, temporary or permanent loss / damage or theft of the baggage / personal belongings etc. caused to person or property by the act or default of the management / employees / agents of any independent contractor of hotel staff, bus/coach personnel, howsoever caused.
- In the sad event of death of the guest while on tour/program, all applicable rules and procedures of law are to be followed strictly and all the procedures pertaining to the death shall have to be handled and solved by the guest or their relatives themselves at their own cost and consequences. These are, in all circumstances, the responsibility of the guest/s.
- We reserve the right to increase the tour cost for increased expenses due to the delay in trains, bus, air, weather conditions, strikes, war, overstay expenses or sudden hike in the fuel prices.
- All due taxes on the tour cost, will be borne by the guests.
- Generally, all the declared tours are completed, however in some cases the total number of bookings fall below viable group size, in such cases we give you options and accommodate or merge your tour with same or other available tours.
- If the tour participant only wishes to transfer, postpone the tour, request must be in writing, and the 8% facilitation charges will be charged, and is subject to the cancellation terms.
- Any dispute arising in respect of the tour shall be subject to Mumbai Jurisdiction.
- Any legitimate refund will be made only after completion of the particular tour booked.
- Refund for the Cancelled Tour will be made without any interest or compensation.
- No money will be refunded if the cancellation is done within the last 15 days, before the date of departure of the tour or in case of “No Show’.
- LTC Claim to be collected within 15-20 days of completion of Tour and not beyond that, subject to your intimation to us about your requirement at the time of booking the tour.
- Air Ticket cancellation charges are not included and are charged separately, and Guest shall bear cancellation charges.
- Air tickets, please note, with special fares are NON REFUNDABLE.
~ Insurance ~
The tour cost does not include any insurance charges unless it is mandatory for places we visit.
Unless indicated in the tour description, travel insurance is not included in the price of the tours.
Guests are advised and recommended to acquire adequate Insurance Policy and Travel Insurance cover as per requirement to meet expenses including medical, legal, hospitalisation, accident etc. during or before the tour.
For your protection comprehensive travel insurance is highly recommended.
WE are not liable / responsible for any reason whatsoever, for settlement of insurance claims and it is a matter solely between the concerned insurance company and the guests.
It shall be the sole responsibility of the guests and/or their relatives to make claim / complete formalities with insurance company for any processing of claims.
Please be sure to carry your insurance policy document/s with you.
Kaivalya Ventures will not involve itself with such procedures.
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Cancellation & Refund
We know it is disappointing & disheartening, painful and not intentional at all when it comes to cancelling a holiday or a program. If circumstances make you cancel your Tour/Program, the cancellation must be intimated to us in writing duly signed by the participant seeking cancellation. An e-mail must be immediately followed by a duly signed written request. The procedure of cancellation shall commence from the time the written request reaches us. Any cancellation of tour/program has to be in writing clearly stating the reasons for cancellation. The purpose of cancellation may be due to any reason whatsoever, including the reason of inability to participate due to illness, death, court orders, non-availability of documents or whatsoever etc. This will attract cancellation charges, plus 8% facilitation charges.
Refund~Kaivalya Ventures reserves the right to cancel any Tour/program prior to the date, without assigning any reason. Tour/program or any part thereof, if cannot be conducted due to Force Majeure or Vis Majeure, or beyond our control, WE will not be liable/responsible for it, for any reason whatsoever.
~ However, at our sole discretion, we may give a refund, based on various factors like the number of participants, the cancellation policies of suppliers, hoteliers, coach operators, agents, contractors, and subcontractors etc. Our decision on the quantum of refund shall be final. No compensation or interest will be paid on payments received. It is clearly understood that there shall be no refund whatsoever if the Client does not or cannot utilize part/or any of the services like hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc. due to any reason whatsoever.
~ Some of our tours/programs may require minimum-viable number of participants to operate. It would be under very rare circumstances, because we try our best to accommodate participants. Should this occur, the affected participant will be fully refunded or may choose a similar tour product as a substitute. Please note that the product substitute chosen by the traveller may be more or less expensive than the original product and therefore may be adjusted with the difference in cost.
~ We organise enjoyable and memorable tours/programs. We conduct safe tours / programs and endeavour to protect participants from all types of adversities – natural or manmade. We try our best to serve the participants in friendly and homely atmosphere all the time. We wish there are no misunderstandings between our esteemed participants and us. We want exchange of forgiveness, gratitude and at times we should go beyond legalities so that all the issues of participants are resolved in a time-bound and friendly manner.
~ Since all bookings for hotel accommodation/ground transport etc. are booked well in advance, in case of cancellations, we are liable to pay penalties to all our suppliers/vendors even though these services are not used as per the respective contracts. Therefore, if a participant decides to cancel his/her tour/program for any reason, cancellation of tour/program will attract certain cancellation charges. The participant has to submit request for cancellation in writing to us.
~ The amount refundable will be as follows:
|
Cancellation made |
Amount refundable |
|
60 days or more prior to the date of departure |
92% of the tour cost |
|
59 to 45 days prior to the date of departure |
75% of the tour cost |
|
44 to 30 days prior to the date of departure |
50% of the tour cost |
|
29 to 15 days prior to the date of departure |
25% of the tour cost |
|
Less than 15 days prior to date of departure |
No refund |
|
NO Show |
No refund |
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